TITLE:                                               Technology Specialist II

QUALIFICATIONS:                       

1. 2+ years related experience
2. Microsoft Certified Desktop Support Technician (MCDST) certification, Microsoft Office User Specialist (MOUS), or any MCP certifications
3. Associate's Degree or highter in Information Technology or an equivalent combination of education and experience.
4. Bilingual preferred.

REPORTS TO:                     Director of Technology                    

JOB TITLE DEFINITION:    The Information Technology Specialist II performs analytical, technical, and adminstrative work in the installation of new and existing personal computer systems.  Responds to customer reported incidents; confers with end users to determine types of hardware and software required; installs new hardware and software and maintains existing componets.  Performs general maintenance tasks; troubleshoots and resolves issues with computer systems and peripheral equipment located throughout the organization; prepares progress reports for all work performed; evaluates products for compatibility, expandability, and ease of use and support; recommends to management the support or nonsupport of evaluated products.

ESSENTIAL FUNCTIONS/PERFORMANCE RESPONSIBILITIES:

1. Provide technical assistance to students, faculty, and staff in the use ofcomputer hardware and software.
2. Diagnose and resolve day to day operations issues.
3. Research solutions using knowledge bases, white papers, and vendor documentation.
4. Serve as liaison between technical staff and end users to resolve customer/user problems and concerns.
5. May manage departmental desktops.
6. Provide input in determining technology needs of the department.
7. May assist users with software issues for a predefined set of software.
8. Work on complex problems/issues and offer appropriate solutions.
9. May coordinate or lead projects of moderate technical complexity.
10. May develop and provide basic or intermediate user training.
11. Participate in the development of effective processes and procedures.
12. Research and recommend information security/information assurance policies, principles, and practices.
13. Maintain accurate documentations for system installations, configurations, upgrades and disaster recovery activities.
14. Provide technical guidance to subordinates or users.
15. Good working knowledge of Microsoft Windows Operating Systems and Microsoft Office applications.
16. Performs other duties as assigned.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with ahnds and arms; and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 50 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accomodations may be made to enable individuals with disabilities to perform the essential functions. 

The noise level in the work environment is usually quiet.

The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position.  Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.

TERMS OF EMPLOYMENT:

Twelve months; paid on Classified Exempt Placement Schedule column IV.  Employee benefits in accordance with Board policy.

EVALUATION:

Performance of this job will be evaluated in accordance with Board policy on evaluation of support staff.